It’s easy, simply browse the Forthglade website for your favourite recipes. Then on the product page, select ‘subscribe and save’ and choose how often you would like your delivery. Checkout as normal and your subscription will be in place.

You are free to cancel your subscription or any subscription products at any time.

1. Once you've signed in, use the 'Manage subscription' button
2. You will see a breakdown of all your products, use the arrow to select the product you want to cancel
3. You can swap the product, skip, reschedule or cancel
4. Click cancel and you’ll be prompted to give your reason for cancellation.
5. Once you’ve selected a reason, click next, then cancel and the product subscription will be cancelled.
6. You will receive an email confirming this.

Please be aware if you wish to cancel all your subscriptions, currently the only way to do this is individually per product. You will receive a subscription cancelled confirmation each time.

Yes, this can be done easily within the subscription section of your Forthglade account. You can either skip the whole order or individual products.

To skip a whole order: Click “Skip”

To skip individual products:

1. Go to subscriptions: Click “Manage Subscription.”
2. Select your subscription: Open the one you want to change.This opens a new window: Click “Skip”
3. Confirm: Your next scheduled delivery or product will be skipped, and the following one will process as normal.
4. Check confirmation: Look for an update in your account or a confirmation email.

As a subscriber you have full flexibility to edit your subscription at anytime, keeping your subscription active rather than cancelling keeps any rewards or credits you have saved.

1. Open subscriptions: Click “Manage Subscription” to see your active plan.
2. Edit subscription: Select the subscription you want to change.
3. Change frequency: Pick how often you’d like deliveries (You can choose to schedule your orders every 2, 4, 6 or 8 weeks)
4. Or chose a specific day: Please be aware that your orders process date is not the same day your order will be delivered. Once your order is processed the order is created to be dispatched by our team.
5. Save changes: Confirm and save your new schedule.
6. Check next order: Make sure the next process date looks right.
7. Confirm: Look for a confirmation email.

Once you’ve set up your subscription it will run indefinitely based on the delivery frequency you have chosen.

You can change, skip or cancel in the subscription section of your Forthglade account.

When you subscribe you join our Rewards Program. Gain credits and free gifts to redeem against your subscription, and always save 10% off no code needed.

1. Automatic discount: All subscriptions include 10% off, applied automatically.
2. Discount codes: You cannot use additional discount or promo codes from the main website on subscription orders.
3. We occasionally offer unique discount codes for subscription customers which can be applied in the portal. These will come to you directly via email.
4. Any subscription orders taken out during a onsite promotion will revert back to the usual RRP with -10% for subsequent orders

As a subscriber you will earn credits depending on your order value and subscription duration. You can either use them automatically every order if available or save them.

1. View your order: Open your next subscription order.
2. Check credits: Look for your credit balance in the Credits section.
3. Apply credits: Click "Auto-apply” They will now apply automatically when available
4. Please note: Credits can only be used on subscription orders

Free Delivery Eligibility
When your subscription order totals £10 or more (after discounts are applied), you’ll enjoy free delivery.
For orders under £10, a £1.99 delivery charge will be added at checkout and to all future recurring orders until your subscription total reaches £10 or more.

Please note: Sometimes your subscription can fall out of sync and multiple orders can be placed. If any single order is under £10, the £1.99 delivery charge will still apply. You can consolidate subscriptions in the management portal to avoid this.

If you believe you have been incorrectly charged, please contact our Customer Services team, who will be happy to help.

Top Up Your Subscription Anytime
Need a little extra to meet the free delivery threshold? You can add products to your subscription at any time to take your total over £10, giving you free delivery and a few more favourites for your four-legged friend.

Next Day Delivery
All subscription orders are sent on a next day delivery service to mainland UK addresses, so you never have to wait long for your Forthglade favourites.

Once you have subscribed you will receive an email confirming your subscription order. The email will include a link to your account which is where you can manage your subscription.

Your first order will be placed and arrive as normal. All future orders will be placed automatically based on your selected delivery frequency. We will take payment at the time each order is processed and will deliver using our express delivery service. 

We’ll email you before each delivery so that you know it is coming soon and you can change or skip if required.

This can be done easily within the subscription section of your Forthglade account.

Active Subscriptions: You can manage your order dates, the frequency of your deliveries, the quantity and you can skip your next order or process now.
Adding Items: You can add products to your subscription order as either a continual new subscription or a one time order.
Managing a individual product: This allows you to swap this product for a different product or skip this specific item
Billing or delivery information: This can be managed in the subscription section of your Forthglade account

Yes, you can process the payment for your next order at anytime which will send to our team for dispatch.

1. Go to subscriptions: Click “View your next order"
2. Choose “Send Now”: This option lets you process the next order immediately instead of waiting for your next process date.
3. Confirm: Approve the change, and your order will be processed right away.
4. Check confirmation: Look for an email or updated status in your account. Your order will be dispatched shortly and you will be notified.

You can view your upcoming deliveries within the subscription section of your Forthglade account.

You can order most recipes from our range of wet food, dry food and treats however our starter pack, taster packs, birthday box and limited edition recipes are excluded.

Simply look for the subscribe and save option on the product page to begin creating your subscription.

If a subscription is taken out during a promotional period and an additional discount is applied, the price will automatically revert to the 10% subscriber discount on full price products.

Sometimes if you have skipped or paused individual products or they are on different delivery frequencies they will not be in the same upcoming order. This can cause split orders.

1. Go to subscriptions: Click “Manage Subscription"
2. Check which products are in your next order: If you orders are split over different frequencies you need to manage the product not in the order and add to the upcoming order.
3. Move next order date: Confirm the product has moved to your next upcoming order
4. Check Frequency: If you want your items to dispatch at the same time every order check the frequency is the same across all products. If you don’t change them to be the same the products will fall out of alignment again.
5. Change the frequency to match: Inside ‘manage this subscription’ update the product to match the other in your upcoming order.